OpenMethods for Retail
Make every customer feel like your only customer.
Imagine: every customer touchpoint and interaction with your brand feels like a personally curated experience.
Sound impossible?
Let us show you how.
The OpenMethods Way
We make it easy to know your customers
You already have all the customer data, insights, order history, contact information, and about a billion other customer data points. OpenMethods cherry picks the relevant data from each platform to curate seamless, personalized experiences for every customer.
![EC-Examples-23-Retail_2](https://www.openmethods.com/wp-content/uploads/2024/03/EC-Examples-23-Retail_2.png)
Better than a personal shopper
A common customer interaction looks someting like an order inquiry or shipment status. These interactions turn from routine to personalized when your agents can tell customers their loyalty points mean they get 20% off their next purchase. Or that there’s a current promo that qualifies them for free shipping. And your agents can deliver that information directly to the customer with the simple click of a button.
Valuable data insights such as purchase history, order status, loyalty membership info, store credit card data, and even interaction preference are accessible right at the agent’s fingertips. But instead of the data flood most solutions provide, we only display contextually relevant info until you ask to see the rest.
Helps improve: NPS | CSAT | CLV
Perfect for ecommerce or brick and mortar
In the age of order-online-pick-up-in-store, TikTok Shop, and good ol’ fashioned in-store shopping, your customers have multiple ways to browse, purchase, and return.
Curate contextual interaction experiences for every customer, no matter where or how your customers interact.
Helps improve: FCR | AHT | Customer Effort
![EC-Examples-22-Retail_1](https://www.openmethods.com/wp-content/uploads/2024/03/EC-Examples-22-Retail_1.png)
![EC-Examples-22-Retail_1](https://www.openmethods.com/wp-content/uploads/2024/03/EC-Examples-22-Retail_1.png)
Perfect for ecommerce or brick and mortar
In the age of order-online-pick-up-in-store, TikTok Shop, and good ol’ fashioned in-store shopping, your customers have multiple ways to browse, purchase, and return.
Curate contextual interaction experiences for every customer, no matter where or how your customers interact.
Helps improve: FCR | AHT | Customer Effort
![EC-Examples-25-Retail_4](https://www.openmethods.com/wp-content/uploads/2024/03/EC-Examples-25-Retail_4.png)
Give your agents the TL;DR
Data is great, but too much of a good thing can be overwhelming. When customer context lives in multiple systems of record, how can agents be empowered to deliver cohessive and consistent experiences?
Instead of presenting too much or too little, we can equip you with the right context for the right customer at the right time.
Helps improve: Agent Effort | eNPS | AHT
How we do this
Easy workflow automations with Experience Cloud
The Experience Cloud allows you to customize your agent and customer touchpoints by creating solutions to your many silos within your workflows.
Filter Customer Data
Use customer data such as phone number or email address to search and return customer records.
Screen Pops
Use modals and overlays to bring relevant customer context directly to agents – without the need to toggle between apps.
Auto Populate Fields
No need to copy+paste data! Auto-populate data fields with customer data.
Connect Third Party Apps
Streamline and secure third-party apps into the CRM.
Connect Multiple Workflows
Make business processes native to the CRM by connecting workflows that help agents guide each and every interaction to resolution.
Custom Scripts
Build, design, test, and deploy custom forms and buttons designed to collect, edit, and update information from multiple applications.