Case Studies & Proven Results
Transforming Contact Centers with Unified Communications
Discover how a Fortune 50 national retailer streamlined their contact center operations by unifying voice, email, and chat into a single platform. This integration improved agent efficiency, enhanced customer experiences, and eliminated the challenges of managing disparate systems.
120+ Seconds In AHT Reduction• 3%+ Boost In NPS
Driving Operational Excellence: Pella’s Journey to a More Efficient Contact Center
Discover how a leading door and window retailer transformed their contact center by unifying multiple applications and workflows into a single, streamlined process. By leveraging OpenMethods, Pella simplified customer requests and enhanced employee onboarding, resulting in immediate improvements in both customer and agent key performance indicators
25%+ eNPS • 20%+ CSAT
Streamlining Authentication for a Fortune 100 Retailer
Fortune 100 Retailer, Department Store
A leading department store needed to simplify agent workflows while ensuring compliance during credit card transactions. OpenMethods implemented a unified agent interface with custom buttons for seamless authentication and customer data access, reducing handle time and improving efficiency.
Integrated Apps Seamlessly Connected to Zendesk & Oracle
Seconds Saved Per Interaction, Even in the Simplest Use Case
Years of Time Saved Every Month Across Our Platform
“With OpenMethods, our agents no longer juggle multiple systems. The unified interface has streamlined workflows, reduced handle times, and significantly improved customer satisfaction. It’s a game-changer for our contact center operations.”
VP of Customer Experience (Fortune 50 Retailer)
“Without OpenMethods, we’d have to switch our entire CRM platform. There’s no other way we can bridge the IVR and CRM data..“
VP of Customer Service (Fortune 500 Department Store)
“OpenMethods has completely transformed our employee experience. With guided workflows and a unified interface, our agents feel more confident, less stressed, and more productive. It’s reduced training time, improved efficiency, and created a work environment where agents can truly focus on delivering great customer service“
Customer Service Operations Manager (Manufacturing)