Customer

What Customers Want

Know me.

Know your stuff.

Respect me and my time.

Agent

Why Omnichannel is so Hard

Interaction Channel Proliferation

Customer

Agent

Data & Knowledge Proliferation

Omnichannel ENABLE YOUR CONTACT CENTER WITH…

Personalize your Customer Interactions

Create a Repeat-Free Customer Journey

Save $300+ per Agent per Month

Implement in Days

SUPERCHARGE YOUR CRM FOR TRUE Omnichannel

PopFlow Studio is a revolutionary platform automating thousands of lines of CTI code through a simple drag & drop application, allowing non-developers to quickly and inexpensively automate complex workflows between contact center applications.

UNIFY YOUR DESKTOP, COMMUNICATIONS & EXPERIENCE

Harmony’s SaaS platform deeply integrates the Oracle Service Cloud with traditional communications platforms, such as Genesys, Cisco, Avaya, and others to create a unified agent desktop and universal queue.

​How does Oracle Service Cloud integrate with telephony platforms, routing solutions, reporting and workforce management?

for

  •  

    News Release

    June 25, 2019

     

    OpenMethods Announced New Feature Set that Creates a Step Function Improvement in Interaction Integration for Contact Centers

     

    Customers are realizing 45+ seconds in AHT reduction, while improving customer and agent experiences and satisfaction

     

    read more >

     

We Enable True Omnichannel Experience

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Oxnard, CA 93035

 

Kansas City

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Kansas City, MO 64108

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