What Customers Want
Know your stuff.
Respect me and my time.
Why Omnichannel is so Hard
Interaction Channel Proliferation
Data & Knowledge Proliferation
Omnichannel ENABLE YOUR CONTACT CENTER WITH…
Personalize your Customer Interactions
Create a Repeat-Free Customer Journey
Save $300+ per Agent per Month
Implement in Days
SUPERCHARGE YOUR CRM FOR TRUE Omnichannel
PopFlow Studio is a revolutionary platform automating thousands of lines of CTI code through a simple drag & drop application, allowing non-developers to quickly and inexpensively automate complex workflows between contact center applications.
UNIFY YOUR DESKTOP, COMMUNICATIONS & EXPERIENCE
Harmony’s SaaS platform deeply integrates the Oracle Service Cloud with traditional communications platforms, such as Genesys, Cisco, Avaya, and others to create a unified agent desktop and universal queue.
How does Oracle Service Cloud integrate with telephony platforms, routing solutions, reporting and workforce management?
with Automated WISMO
(Where Is My Order) using Oracle CRM & OpenMethods’ PopFlow
OpenMethods’ PopFlow with Oracle CRM is enabling contact centers to quickly automate WISMO information and workflows cutting AHT in half
Channel Island Harbor
4300 Tradewinds Drive, Suite 140
Oxnard, CA 93035
1100 Main St., Suite 400
Kansas City, MO 64105
Sales & Product Information: