Customer

What Customers Want

Know me.

Know your stuff.

Respect me and my time.

Agent

Why Omnichannel is so Hard

Interaction Channel Proliferation

Customer

Agent

Data & Knowledge Proliferation

Omnichannel ENABLE YOUR CONTACT CENTER WITH…

Personalize your Customer Interactions

Create a Repeat-Free Customer Journey

Save $300+ per Agent per Month

Implement in Days

SUPERCHARGE YOUR CRM FOR TRUE Omnichannel

PopFlow Studio is a revolutionary platform automating thousands of lines of CTI code through a simple drag & drop application, allowing non-developers to quickly and inexpensively automate complex workflows between contact center applications.

UNIFY YOUR DESKTOP, COMMUNICATIONS & EXPERIENCE

Harmony’s SaaS platform deeply integrates the Oracle Service Cloud with traditional communications platforms, such as Genesys, Cisco, Avaya, and others to create a unified agent desktop and universal queue.

​How does Oracle Service Cloud integrate with telephony platforms, routing solutions, reporting and workforce management?

for

Driving Efficiency

with Automated WISMO

(Where Is My Order) using Oracle CRM & OpenMethods’ PopFlow

 

OpenMethods’ PopFlow with Oracle CRM is enabling contact centers to quickly automate WISMO information and workflows cutting AHT in half

We Enable True Omnichannel Experience

Channel Island Harbor

4300 Tradewinds Drive, Suite 140

Oxnard, CA 93035

 

Kansas City

1100 Main St., Suite 400

Kansas City, MO 64105

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