About Us
TL;DR: OpenMethods makes successful outcomes native to the CRM. Our product, “Experience Cloud,” takes data and processes and turns them into actionable and scalable workflows. We serve Fortune 10, 50, and 100 customers to deliver best-in-class customer experiences.
Over the last ten years, OpenMethods has been instrumental in helping numerous major contact centers improve their operations and elevate the customer experience by implementing Real-time Customer Experience Automation and Omnichannel Enablement.
Our product, “Experience Cloud,” ensures a high return on investment by significantly reducing the time, resources, and expenses needed to integrate complex CRM, telephony, data, and workflow using our products.
OpenMethods has enabled top-notch customer & CRM user experiences, resulting in an average handling time savings of over 30 seconds, years of custom development, and millions of dollars for some of the most advanced contact centers while greatly enhancing customer and agent satisfaction.
And our customers agree!
Here are just a few of our many satisfied customers who have benefited from using OpenMethods.
Check out a case study for more information!
Company Culture
As a remote-first company, we embrace a culture that values flexibility, autonomy, and trust.
Our team members are empowered to work from anywhere in the world, allowing them to optimize their work-life balance and achieve their personal and professional goals.
We understand that remote work requires clear communication, collaboration, and accountability, and we provide the tools and support necessary to foster a thriving virtual workplace.
We prioritize creating a culture of inclusivity, where every team member feels valued, respected, and heard, regardless of their location or background. We believe that our remote-first approach to work not only benefits our team but also enables us to better serve our customers by providing them with the best talent from around the globe.
Meet the team!
Introducing our unique group of innovators, achievers, visionaries, and strategists. We bring together diverse cultural, national, ideological, and experiential backgrounds to pursue a joint goal in this exciting journey of shaping the future of customer experience.
Ankur Patel
Bala Karuppannan
Carlos Colombo
Chris McCue
Chris Van Pelt
Craig DiAngelo
Craig Klepper
Doug Ellner
Doug LaBelle
Erin Casto
Gerrit V. Lydecker Jr
Greg Fishilevich
Ian Archer
Jason Wilson
Jeremy Appel
Jerric Davis
Jim St. Marie
Joe Testa
Kenn Mann
Kurt Lippert
Kyle Davison
Michael Birchmeier
Mike Hensley
Mike King
Nataraj Prabu
Nick Kennedy
Nicole Long
Phil Seiberling
Rebecca Pedigo
Shannon Lekas
Taylor Rowett
Thomas Nelson
Trip Gilman
Join Our Team!
Discover how our passionate and tight-knit team is revolutionizing the way customers experience our products. Don’t miss out on our current job opportunities!