🍂 Can you believe it is already Fall!? 🍂
We’re thrilled to share some exciting updates and news from OpenMethods. If any of the information shared here piques your interest, please don’t hesitate to contact OpenMethods. We would love to provide you with more information and details.
Too Long Didn’t Read: We introduced a few new features and items to increase the experiences we deliver within the CRM!
- We introduced a New Employee Experience to improve back office and or non-customer-facing interactions!
- Last quarter, we released OpenConnect with any voice platform!
- We have a sneak peek at a list of new features coming in 2025.
Employee Experience!
Operational teams function like well-oiled machines. But why do things seem to get complicated when multiple business units need to work together toward a common goal? Teams work in their own native applications, but hit roadblocks when it comes to visibility, collaboration, and reporting.
OpenMethods can help.
Prioritize Employee Experience (EX) and harness the power of each team’s preferred tech stack and bring only the relevant context into your Zendesk or Oracle instance.
Make Connections To Multiple Instances, Platforms, and More with OpenConnect.
OpenConnect brings context from your Contact Center, CCaaS, UCaaS, Voice & Telephony platforms directly into Oracle & Zendesk – a powerful combination that empowers your agents to know who your customers are before they even say, “Hello.”
Spring Forward into 2025! Product Enhancements Coming Soon!
The following product updates are currently underway, and we hope to release them in the Spring/Summer of 2025. If you see something you are interested in and would like more information, reach out to our team!
Like any roadmap, plans may evolve, so stay connected with OpenMethods for the latest updates! Below is a list of potential product enhancements.
Agent & CRM User Experiences
These upcoming product enhancements will enhance the Zendesk Agent experiences. Agents will be able to view the updates within their daily workflows in Zendesk. This experience might be
**Assist will be available only within Zendesk.
Administrative Experiences
Up-and-coming product enhancements that will benefit administrators or users who configure the many experiences & automations within Zendesk.
