Make your Tech Stack Smarter
OpenMethods + AI
AI lives everywhere.
From chat bots to agent copilots, AI no longer lives in the future; it lives now.
This new CX superpower frees agents from handling repetitive and repeatable inquiries, and allows them to focus on complex customer inquiries. It also provides real-time assistance to agents engaging with customers.
Connecting the Dots to Deliver Smarter, Simpler Customer Interactions.
Bridge The Gaps
So how do agents handle this increase in complexity? And what happens when your AI creates the smartest silo in your tech stack?
OpenMethods compliments your AI strategy by simplifying complex interactions, empowering agents with relative and up-to-date customer context, and bridging the data gaps between applications; all without burdening customers with excessive wait time or repeating themselves.
Here’s how.
OpenMethods + AI =
Easy, Effortless, and Human
We know your tech stack is filled with powerful applications and niche functionality.
We also know tiny pieces of the customer puzzle live within each of these applications; hidden behind sub menus, scattered across screens, and sometimes up-to-date. Even with AI applications passing data to the agents, the responsibility still relies on the agent to keep each data point accurate and updated.
It’s all smooth sailing until someone forgets to update a field, hit save, or mistype an address.
OpenMethods removes the complexity of human error by bringing context into the agent desktop, and working dynamically to ensure all other sources-of-truth are kept in line. Rather than adding more complexity to your tech stack, OpenMethods maximizes the efficiency of the entire ecosystem.
Looks like: Relevant Context | Dynamic Workflows | Single Agent Desktop
It’s simple…
Keep it personal
When a customer moves from an AI agent to a live agent, that customer expects that human agent to know the ins and outs of their conversation with the AI agent. Because starting back at square one feels a lot like being dismissed and devalued – the opposite of what experiences with your brand should be.
Not only does OpenMethods transfer the context to the agent, but we arm the agent with customer data and context related to this specific customer for this specific inquiry.
Looks like: Personal Interactions | Consistent Data | Customer Advocacy
Discover more!
See for yourself!
We consider your AI strategy in all of our solutioning and strategizing. Our AVP of Solutions Consulting even did an entire webinar just so he could talk about it.
