Who we are:

OpenMethods Mission: OpenMethods exists to unify the application ecosystem brands use by enabling seamless customer experiences at the speed of their ideas.

About OpenMethods: Enabling the Agile & Omnichannel Contact Center for Over a Decade

OpenMethods, makers of OpenMethods Experience Cloud, makes successful outcomes native to the CRM. Our SaaS platform takes data and process and turns it into actionable and scalable workflows. We serve Fortune 10, 50, and 100 customers to deliver best-in-class customer experiences.

Role overview:

The Customer Success Manager will be responsible for building strong relationships with our clients, ensuring their satisfaction with our products and services, and driving retention and growth. The ideal candidate will have a passion for customer success, excellent communication skills, and a proactive approach to problem-solving.

Key responsibilities: 

• Serve as a main point of contact for customers, addressing any questions or concerns they may have
• Monitor customer usage and engagement to identify opportunities for upselling or cross-selling
• Work closely with the sales and product teams to ensure customer needs are met and exceeded
• Develop and implement customer success strategies to drive retention and expansion
• Provide feedback to internal teams based on customer insights to improve our products and services

Your day-to-day will include: 

• Map and track a comprehensive customer journey to identify key touchpoints
• Shepherd clients through all phases of product adoption
• Churn management, customer retention and expansion of product use
• Serve as voice of the customer to provide critical feedback to internal stakeholders to enhance product experience for customers
• Build customer relationships and drive loyalty
• Increase the customer’s lifetime value –provide ROI data
• Identify and qualify opportunity for expansion

Requirements:

• Bachelor's degree in Business, Marketing, or related field or equivalent work experience
• 3+ years of experience in customer success or account management in a SaaS or technology company
• Strong interpersonal skills and the ability to build rapport with customers
• Excellent written and verbal communication skills
• Proven track record of meeting and exceeding customer retention and growth targets

Here’s what you can expect from us:

• Remote first culture. We like to think we started the WFH trend, and we like to choose our employees based on talent – not geography.
• Unlimited PTO. We know rest is important, and we want to make sure you are able to rest and recharge throughout the year.
• Premium health benefits. Health, Vision, and Dental insurance are part of our standard offerings.
• 401K. Save for the future with our company 401K plan.

Work Location

1100 Main Street, Suite #400, Kansas City, MO 64105

Application instructions:

OpenMethods is an equal opportunity employer committed to recruiting and supporting our team-members regardless of where they come from. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Apply Now

Who we are:

OpenMethods Mission: OpenMethods exists to unify the application ecosystem brands use by enabling seamless customer experiences at the speed of their ideas.

About OpenMethods: Enabling the Agile & Omnichannel Contact Center for Over a Decade

OpenMethods, makers of OpenMethods Experience Cloud, makes successful outcomes native to the CRM. Our SaaS platform takes data and process and turns it into actionable and scalable workflows. We serve Fortune 10, 50, and 100 customers to deliver best-in-class customer experiences.

Role overview:

We are looking for an experienced Sales account executive to join our Sales department. You will act as a liaison between our sales team and our clients, ensuring customer satisfaction. As a Sales account executive, you should showcase excellent communication and negotiation skills. You should also act proactively to address clients’ needs and facilitate the sale process from beginning to the end while working with leaders across our team to ensure our organization hits our sales and revenue goals. Ultimately, you should contribute to an increase in sales and maintain our company-client relationships at a high standard.

Key responsibilities: 

• Identify new potential customers.
• Establish and foster partnerships and relationships with key customers both externally and internally.
• Land: build process and funnel for manual top-down reach out, onboarding, activation, and expansion opportunities
• Evangelize the product and personally help close deals.
• Work collaboratively across teams - including Operations, Product and Marketing
• Establish the inbound lead requirements needed to meet sales objectives.
• Assist in the development of the sales plan. Prepare forecasts and KPI reporting for the sales leaders, and upper management, for use in organizational planning, and financial forecasting.
• Monitor and report on sales performance analytics in order to provide full visibility into the sales pipeline at every stage of development.
• Supervise and manage opportunity related communication.
• Stay up to date with new features and product launches.
• Other duties as determined by management.

Requirements:

• Hands on experience in Customer Success
• An ability to understand clients needs and to increase customer engagement
• Solid knowledge of CRM software and MS Office (MS Excel in particular)
• Understanding of sales performance metrics
• Excellent communication and negotiation skills
• Analytical and time-management skills
• BS degree in Business Administration, Marketing or relevant field preferred

Here’s what you can expect from us:

• Remote first culture. We like to think we started the WFH trend, and we like to choose our employees based on talent – not geography.
• Unlimited PTO. We know rest is important, and we want to make sure you are able to rest and recharge throughout the year.
• Premium health benefits. Health, Vision, and Dental insurance are part of our standard offerings.
• 401K. Save for the future with our company 401K plan.

Work Location

1100 Main Street, Suite #400, Kansas City, MO 64105

Application instructions:

OpenMethods is an equal opportunity employer committed to recruiting and supporting our team-members regardless of where they come from. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Apply Now