What Customers Want
Know your stuff.
Respect me and my time.
Why Omnichannel is so Hard
Interaction Channel Proliferation
Data & Knowledge Proliferation
Omnichannel ENABLE YOUR CONTACT CENTER WITH…
Personalize your Customer Interactions
Create a Repeat-Free Customer Journey
Save $300+ per Agent per Month
Implement in Days
SUPERCHARGE YOUR CRM FOR TRUE Omnichannel
PopFlow Studio is a revolutionary platform automating thousands of lines of CTI code through a simple drag & drop application, allowing non-developers to quickly and inexpensively automate complex workflows between contact center applications.
UNIFY YOUR DESKTOP, COMMUNICATIONS & EXPERIENCE
Harmony’s SaaS platform deeply integrates the Oracle Service Cloud with traditional communications platforms, such as Genesys, Cisco, Avaya, and others to create a unified agent desktop and universal queue.
How does Oracle Service Cloud integrate with telephony platforms, routing solutions, reporting and workforce management?
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