OpenMethods for Travel & Hospitality
Meet your customers where they are so they can get to where they’re going.
How many different ways can your agents handle the same customer inquiry? From searching for a customer’s info, looking up past interaction context, or even trying to navigate internal applications to resolve seemingly simple inquiries, agents have an abundance of tools and processes available.
But with so many different ways to provide assistance, how can any of it be consistent or repeatable?
OpenMethods helps eliminate gaps in consistency by providing effortless interactions for your customers and streamlined business processes for your agents.
The OpenMethods Way
Worry free interactions no matter where your customers go.
Take the worry out of travel plans by providing your customers with effortless interactions and meet your customers where they are.
Personalized interactions for loyalty members and beyond
Provide your elite level members with unparalleled service without sacrificing the quality of engagement for all other customers. Make each and every interaction feel personalized to the customer, their inquiry needs, and their status within your brand.
Whether it’s pulling out all the stops for your platinum clients or upselling promotional opportunities to new clients, we can help make each and every interaction memorable. We combine data curation, automated workflows, and personalized interactions to create conversational experiences that create brand loyalty and satisfaction.
Helps improve: CSAT | NPS | CLV
Eliminate the turbulence from contacting support
When travel conditions turn from blue skies to nor’easters, your interaction volume becomes volatile. Customers begin flooding your call center looking to rebook, reroute, or be refunded; and agents need to work their magic in multiple apps to handle the interaction peaks.
When the unpredictable happens, our flexible workflows allow you customize and script interactions so your agents are prepared to quickly and consistently resolve customer inquiries.
Helps improve: Agent Effort | FCR | AHT
Eliminate the turbulence from contacting support
When travel conditions turn from blue skies to nor’easters, your interaction volume becomes volatile. Customers begin flooding your call center looking to rebook, reroute, or be refunded; and agents need to work their magic in multiple apps to handle the interaction peaks.
When the unpredictable happens, our flexible workflows allow you customize and script interactions so your agents are prepared to quickly and consistently resolve customer inquiries.
Helps improve: Agent Effort | FCR | AHT
Turn every touchpoint into gold
Inconsistency between intersection channels and repeating information is always a customer frustration point. To your customer, no matter how they choose to interact with your brand, you should know the previous context of their interaction.
Whether it’s a gate agent, a chat interaction, a concierge, or a customer service rep, make each and every customer interaction informative and on-brand. Tools such as personalized interactions, scripted workflows, and easy-to-use forms help guide each and every interaction to successful outcomes.
Helps improve: NPS | Customer Effort | CLV
How we do this
Easy workflow automations with Experience Cloud
The Experience Cloud allows you to customize your agent and customer touchpoints by creating solutions to your many silos within your workflows.
Filter Customer Data
Use customer data such as phone number or email address to search and return customer records.
Screen Pops
Use modals and overlays to bring relevant customer context directly to agents – without the need to toggle between apps.
Auto Populate Fields
No need to copy+paste data! Auto-populate data fields with customer data.
Connect Third Party Apps
Streamline and secure third-party apps into the CRM.
Connect Multiple Workflows
Make business processes native to the CRM by connecting workflows that help agents guide each and every interaction to resolution.
Custom Scripts
Build, design, test, and deploy custom forms and buttons designed to collect, edit, and update information from multiple applications.