For Over a Decade

Enabling The

Omnichannel Contact Center

Terms of Service

Terms of Service


These Terms of Use govern your use of this website and all of its features and web pages (collectively, the "Site"). Please read these Terms of Use carefully.


Acceptance of Terms:

VCSR, Inc dba OpenMethods and its subsidiaries and affiliates ("OpenMethods", “we”, “us”, “our”) provide this Site subject to these Terms of Use. When you access this site, you acknowledge that you have read and agree to abide by the Terms of Use described below. If you do not agree with these terms, you should exit this site now.



OpenMethods will make every effort to update information on this site as often as possible. However, at any given point in time, some material on this site may be out-of-date.



Everything on this site is copyrighted and protected by copyright and other laws. The copyrights are owned by VCSR dba OpenMethods (“OpenMethods”). or by the original creator of the material. You may download, view, copy, or print information and documents published by OpenMethods on the Site (the "Information") only for private use or for non-commercial use within your organization, or if you are a OpenMethods Partner, your or your customer's organization, and solely for the purpose of supporting OpenMethods products and services. The Information may not be altered or modified in any way. You agree that any download, copy, print, or use of the Information by you will retain all copyright and other proprietary notices in the same form and manner as in the original. No other use of the Information is authorized without prior written authorization from OpenMethods.



OpenMethods and the OpenMethods logos are trademarks of OpenMethods. Written permission must be obtained from OpenMethods prior to using any of these trademarks. All other trademarks and registered marks included in this site are property of their respective owners.


Use of Software:

Any software that could be made available to download within the Site (the "Software") is the copyrighted work of OpenMethods or its suppliers. Your use of the Software is subject to the terms of the software license agreement (the "License Agreement") that accompanies or is included with the Software, service orders, and other terms and conditions that apply. You must read the License Agreement and confirm your agreement to its terms and conditions prior to installing or using the Software.



Our site contains several links to other websites. These linked sites are not under the control of OpenMethods and OpenMethods is not responsible for the contents of any linked site, or for the privacy practices of the linked sites. These links are provided as a convenience to our site visitors, and the inclusion of any link does not imply endorsement by OpenMethods of the company, products or services offered by that site.


No Warranty:

Material on this site is provided “as is” and does not constitute a warranty of any kind, either express or implied. OpenMethods disclaims all warranties, expressed or implied including but not limited to implied warranties of merchantability, fitness for a particular purpose, lack of negligence, and non-infringement. It also includes any expressed or implied warranties arising from any course of dealing, usage or trade practice.


OpenMethods makes every attempt to provide information on this web site that is as accurate as possible, but OpenMethods assumes no responsibility for accuracy. Information on this website may contain technical inaccuracies or typographical errors. OpenMethods may change the information on this site at any time without prior notice.


Limitations of Liability:

OpenMethods is not liable for any direct, indirect, special, incidental, punitive or consequential damages arising out of the use, or the inability to use, the material contained in this site. This includes but is not limited to the loss of data or loss of profit, even if OpenMethods was advised of the possibility of such damages.


Online Communities:

OpenMethods may provide Online Communities such as forums, blogs, discussion groups, chat areas, or communication functions. OpenMethods is not obligated to provide any technical support for the Online Communities. To the extent technically allowed by the Site, you agree to use the Online Communities only to upload, post, send, and receive messages (including feedback and suggestion), files, documents, graphics, images, and other content or materials (collectively the "Content") that are related to the scope of the Online Community.


You will use the Online Communities exclusively in a non-commercial manner. While OpenMethods employees may provide information related to OpenMethods products and services in the Online Communities, the employees are not an official customer support channel, and any opinions expressed by them in the Online Communities are those of the author and do not necessarily reflect the views of OpenMethods. OpenMethods does not endorse, support, represent or guarantee the accuracy, reliability, or truthfulness of any Content or communications in the Online Communities. You understand that by using the Site, you may be exposed to Content that might be harmful, offensive, inaccurate or otherwise inappropriate, or in some cases, Content that has been mislabeled or is otherwise deceptive. Under no circumstances will OpenMethods be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted, or otherwise made available by or through the Site.


Posted Information:

Visitors to the OpenMethods web site are prohibited from posting, submitting or transmitting any unlawful, threatening, obscene, libelous, or otherwise offensive material. Any material, information, or idea submitted or posted on this site will be considered non-confidential and non-proprietary. Any personal data posted on this site will be treated as set forth in our Privacy Statement.


Your Content:

OpenMethods does not claim title to or ownership of the Content. However, by uploading, posting, sending or otherwise transmitting any Content to any part of the Site, including the Online Communities, or submitting any Content to OpenMethods:


You grant OpenMethods and any sub licensees elected by OpenMethods a perpetual, worldwide, royalty-free, irrevocable, nonexclusive right and license to use, copy, reproduce, publicly display or perform, modify, adapt and/or reformat, translate, publish, transmit and distribute such Content (or any part of it) in any form, medium, or technology now known or later developed with the right to sublicense any or all of such rights;


At OpenMethods or sub licensees' option, you agree to have your name published in connection with your Content or you agree to waive such right;


You warrant and represent that you own, control or have all the necessary rights to the Content including, but not limited to, the rights necessary to upload, post, send or otherwise transmit the Content and to grant licenses and sublicenses such as those set forth above; and


Any ideas, suggestions, or other information submitted or sent to OpenMethods, including comments to blogs or posts in the Online Communities, will be deemed not to be confidential or secret, and may be used by us in any manner consistent with the OpenMethods Privacy Policy.


Jurisdiction and Choice of Law:

This agreement and all claims or issues regarding the OpenMethods website shall be governed according to the laws of the state of California.


Contact information:

If you have any questions about the Terms of Use, please contact us at:

We Enable True Omnichannel Experience

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4300 Tradewinds Drive, Suite 140

Oxnard, CA 93035


Kansas City

1828 Walnut St., Suite 301

Kansas City, MO 64108

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