For Over a Decade

Enabling The

Omnichannel Contact Center

Company / Jobs at OpenMethods

Current Positions

OpenMethods is a software company focused on changing customer experience by building solutions that create awesome agent experiences. We are looking for a self-starter who is passionate about coding and focused on user experience. The application you will be working on is used today by the largest companies in the world in Retail, eCommerce, Banking, Healthcare, Technology and more. OpenMethods processes millions of interactions a month while driving unparalleled savings and delighting customers. Since we are a tight knit group, you will be an integral part of building new products as well as the core technology team. We take pride in leveraging the latest tech stacks and are always open to implementing new and exciting ideas.

  • Senior Application Developer


    Key Responsibilities

    • Design and Create new Customer Experience Applications.
    • Update/Redesign/Scale current platform.
    • Maintain current platform with enhancements, patches and big fixes.
    • Participate in code review.
    • Collaborate with teammates in an open, collaborative environment.

     

    Required Qualifications

    • BS in Computer Science or Computer Applications
    • Strong .Net, C#, ASP.Net, Web API knowledge with 10+ years of experience
    • Strong experience in Windows Service Application Development
    • Strong Web Application development experience
    • Experience with NodeJS
    • Experience with JavaScript, Angular and Typescript
    • A passion for quality

     

    Preferred Qualifications

    • Experience with .NET Core
    • Experience with AWS
    • Experience with CI/CD
    • Experience with VueJs
    • Experience with CRM – Customer Experience Applications
    • Experience with Telephony Platforms

     

    YOU ARE:

    • Senior Application Developer - who is passionate about user experiences and has full stack development
    • Communicative - Open to explaining your thought processes, seeking help when needed and offering help when you can
    • Fast learner - You can quickly master concepts, disciplines and methods
    • Team player - You understand the goals of the team and work towards them collaboratively
    • Pragmatic - You hear about a difficult problem and are able to transform it into practical next steps
    • Flexible - You face new challenges with a spirit of curiosity and a willingness to test new roads to a solution
  •  

  • DevOps Cloud Engineer


    Key Responsibilities

    • Deploying and configuring production systems, with a particular focus on ease of configuration, reduction of human error, repeatability, and security.
    • Day-to-day operational support of cloud infrastructure as well as internal company IT offerings, such as remote access, proxies and software hosted by the operations team.
    • Participate in projects to design and implement new technology solutions, meet specific business needs, solve problems, or improve Global Operations offerings.
    • Deployment and management of AWS-based services and infrastructure.
    • Participate in 24/7on-call responsibilities to respond to emergency situations and perform scheduled maintenance.
    • Contribute to and maintain documentation for systems, processes, procedures and infrastructure configuration.
    • Drive to master emerging technologies and share experiences with team members.
    • Proven problem solving and critical thinking skills.
    • Take ownership of the infrastructure you build.

     

    Basic Qualifications

    • 1+ years of established track record in architecting and implementing scalable, distributed, and highly available systems on cloud/hybrid environments
    • Expert knowledge in AWS resources including but not limited to VPC, subnets, security groups, EC2 instances, S3 buckets, IAM, CloudFront, load balancers, CloudWatch, Lambda, CloudFormation, MQTT, RDS
    • Have networking experience and understanding of network protocols, DNS, VPN and load balancing
    • Experience with Docker, and container orchestration with Kubernetes, or equivalent
    • Experience with Puppet, Chef, Bitbucket
    • Hands-on experience with expert level knowledge of Linux/Unix
    • Experience supporting service-based architectures with REST APIs, Java, .NET, Node.JS scripting experience in Powershell, or Shell
    • Experience in monitoring and setting up alerting for Cloud components, specifically Splunk
    • Talent at diagnosing and remedying serious issues promptly and effectively
    • Strong communication skills and an ability to interact with all levels of technical and non-technical personnel
    • Work independently and take initiative

     

    Preferred Qualifications

    • Good understanding of Mysql
    • Able to read and understand PHP
    • Release Management experience
    • Experience with Azure and multi-cloud environments

     

    YOU ARE:

    • Communicative - Open to explaining your thought processes, seeking help when needed and offering help when you can
    • Fast learner - You can quickly master concepts, disciplines and methods
    • Team player - You understand the goals of the team and work towards them collaboratively
    • Pragmatic - You hear about a difficult problem and are able to transform it into practical next steps
    • Flexible - You face new challenges with a spirit of curiosity and a willingness to test new roads to a solution
  •  

We Enable True Omnichannel Experience

Channel Island Harbor

4300 Tradewinds Drive, Suite 140

Oxnard, CA 93035

 

Kansas City

1100 Main St., Suite 400

Kansas City, MO 64105

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