You Can Make CX Effort Easy!

You Can Make CX Effort Easy!

Emerging interaction integration platforms enable companies to automate and personalize interactions to reduce customer experience.   Gerrit Lydecker Jr. We live in a time in which reducing customer effort rules. At the core of today’s digital darlings, such as...
Solving The OMNI-CHANNEL Experience

Solving The OMNI-CHANNEL Experience

By: Gerrit V Lydecker Jr.Founder & CEO My Poor Customer Experience… As millions of people do every year, I recently lost a credit card.  I went to my bank’s website to search for a phone number to call. As I was navigating through the website a chat...