Services
Voice Self Service Strategic Planning & Consulting
Voice Self Service at OpenMethods means thorough research of your project and understanding your business objectives from the point of client discovery to full deployment and everything in between. We distinguish ourselves with our ability to ask the right questions up front, saving tedious and time-consuming rewrites too late in the process. Our unique ability to empathize with the user experience helps us to attain some of the best usability in the business from start to finish.
Several key technologies make up a VUI system - Only OpenMethods puts these technologies together in a way that meets both vendor and user needs. We are on the forefront of research in the fields of Natural Language, Concatenated Speech, Mixed-Initiative and Speak-Ahead systems. We don?t spend endless hours of your time theorizing what might work best, we keep abreast of research and can rapidly put a system in place to get real feedback from the users themselves.
Custom Voice Application Design & Development
Crafting a voice application to perfectly fit the needs of a given client requires not only the technical skill to implement it, but also the communication skills to listen and truly understand the client's needs, both spoken and unspoken. Prebuilt components can often be successfully used but invariably they are most effective in a custom context. The perpetual goal of our custom voice application development efforts is the artful combination of available elements, both existing and uncreated, for the greatest possible benefit to our customers.
Contact Center Solutions Architecture and Implementation
Thorough planning, technical expertise, and industry standard best practice, are all essential components of an OpenMethods' custom solution.The list below is an example of the processes used to find a solution that is tailored to your business needs.
- Existing Solutions Gap Analysis
- Solutions Architecture, Design and Implementation
- Capacity Planning
- End-to-End Contact Center Integration (IVR, CTI, CRM etc.)
- Project Management
The OpenMethods' team helps customers and partners accomplish their goals through cutting-edge business practices, repeatable processes and a methodical approach. Proven implementation strategies, and experienced project management utilize best practices based on extensive field experience to deliver superior results.
