The Industry's First

Cross Platform Supporting IVR

Simplify management and overall operations of your communication channels

Solutions / OpenIVR

OpenIVR

 

OpenMethods makes it easy for you to interact with people in ways that improve the customer experience, lower your costs, and increase revenue.

 

OpenIVR is an automated multi-channel interaction platform. OpenIVR simplifies management and overall operations of your communication channels.

 

Our patent pending No-Rewrite Adapter lets you run the applications you have already produced for your existing VXML IVR on OpenIVR, simply plug and play.

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    OpenIVR Specifications

     

    VXML 2.1 Compliance

     

    • Native and MRCP support for DTMF
    • Inband DTMF generation and detection
    • MRCP support for voice and mixed-mode recognition, validated with third-party speech servers
    • Multi-media capable IVR with support for telephony, chat, SMS, and video interactions
    • Supports SRGS v1.0 (GRXML) and SISR v1.0
    • MRCP Version 2.0 support for ASR/TTS connectivity
    • SIP v.2.0 (RFC 3261) via built-in SIP switch
    • (based on the FreeSwitch platform, extensible to other platforms)
    • High performance multi-threaded core engine
    • Robust server architecture that "sandboxes" processing of each interaction
    • Web-based EMS framework with provisioning tool
    • Many supported codecs

    Protocols:

    • SIP Utilizing Sofia SIP Stack
    • UDP, TCP, SCTP and TLS transports for full SIP compliance
    •  IPv6 Support
    •  SIP Session timers
    •  RTP Timers
    •  Jitter buffer
    •  NAT Support
    •  Late Codec Negotiation
    •  SIP ReINVITE
    •  SIP REFER

    Minimum/Recommended System Requirements:

    • 64-bit CentOS
    • 1GB RAM (4 GB recommended)
    • 10GB of Disk Space
    • CELT (32 kHz ahd 48 kHz)
    •  G.722.1 (wideband)
    •  G.722.1C (wideband 32 kHz)
    •  G.722 (wideband)
    •  G.711
    •  G.726 (16k, 24k, 32k, 48k) AAL2 and RFC 3551
    •  G.723.1 (passthrough)
    •  G.729A (Requires a license unless using passthrough)
    •  AMR (passthrough)
    •  iLBC
    •  Speex (narrow and wideband)
    •  LPC-10
    •  DVI4 (ADPCM) 8 kHz and 16 kHz
    •  SILK
    • RFC 2337: SDP
    • RFC 3263 (SRV and NAPTR)
    • RFC 2616: HTTP
    • RFC 2965: HTTP State Management Mechanism: Cookies
    • RFC 2396: Uniform Resource Identifiers (URI): Generic Syntax
    • RFC 2806: URLs for Telephone Calls
    • Nano Second CDR granularity
    • Call recording (In Stereo caller/callee left/right)
    • RTSP client support for streaming multimedia content from RTSP servers
    • ZRTP support for transparent RTP based key exchange and encryption
    • Configurable RFC 2833 Payload type
    • Proper ENUM/ISN dialing built in
    • Detailed CDR in XML, CSV, and Database Support
    • Radius CDR
    • Customizable fields and  format CDRs supported

    System requirements depend on your deployment needs. We recommend you plan for 70% duty cycle.

We Enable True Omnichannel Experience

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2634 Laurel Canyon Blvd.

Los Angeles, CA 90046

Channel Island Harbor

4300 Tradewinds Drive, Suite 140

Oxnard, CA 93035

Kansas City (Development Office)

210 W. 19th Terrace, Suite 100

Kansas City, MO 64108

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